Refund Policy
Last updated: July 16, 2026
At Solar Hanging Lantern, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Solar Hanging Lantern, we're here to help.
1. Return Window
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solarhanginglights.com. Please include your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number. Returns without a valid RMA number may not be processed.
3. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that have been used or are not in their original packaging.
- Personalized or custom-made items.
- Clearance or final sale items.
- Items that pose hygiene concerns (not applicable to Solar Hanging Lanterns, but listed for general compliance).
6. Damaged or Defective Items
If you receive a damaged or defective Solar Hanging Lantern, please contact us immediately at support@solarhanginglights.com with photos of the damage and your order number. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional cost to you. You will not be responsible for return shipping costs for damaged or defective items.
7. Exchanges
If you wish to exchange an item for a different one, please follow the return process outlined above to return the original item for a refund, and then place a new order for the item you wish to purchase. This ensures you get the correct item as quickly as possible.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@solarhanginglights.com.
9. Contact Us
If you have any questions on how to return your item to us, contact us at support@solarhanginglights.com.